Government & Public Sector
A benefits agency gave 2,900 caseworkers agent authority without giving away the record
Non-human identities outnumbered staff 144 to 1. Role-scoped authority made every one of them answer to a caseworker who could be named.
- 144:1 → 1:1
- effective non-human to human authority ratio
- 0
- agent actions outside the directing caseworker's scope


